Our Contract
When you place an order to purchase products direct from BellaQuinn Creations, you are offering to purchase goods subject to these terms and conditions. Your order represents an offer to us to purchase a product - this offer is accepted by us only when we have taken payment for the product and dispatched that product to you. We may send you an email confirming that we have received your order that may contain the details of your order, however, this email does not represent acceptance of your order, only confirmation that we have received your offer.
By necessity, we will rely on the information you have provided in your order to process it, take payment and deliver it, and you are therefore responsible for ensuring the accuracy of the details provided on the order form. We will not be obliged to accept an order unless all details requested on the order form have been entered correctly. Whilst in normal circumstances we are pleased to receive orders for our products, we do reserve the right to refuse any order placed with us and will not be required to provide an explanation.

Payments
Online payments are accepted in the form of paypal or bank transfer. Payment must be received before goods are dispatched.

Cancellation of an Order
If you wish to cancel your order before any artwork has commenced on your order, a full refund will be given. If your order includes personalised cards or stationary, and artwork has been set, a charge will apply.

Pricing & Availability
The prices for direct sale to individual consumers for an order will be those shown on this website at the date and time the order is received. Due to the nature of many of our products being handmade, small variations to the photos shown can apply. Please note that dispatch estimates are just that - they are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turns out to be unavailable.

Delivery and Shipping
The goods will be delivered to you, the buyer, at the address provided by you on the order form. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods.
The risk of the goods shall pass to you upon dispatch to this address. Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.
Please examine your goods at the time they are delivered - any damaged or defective goods, or incorrect or incomplete orders, must be reported to us with 48 hours in accordance with our returns policy.
If we have not been notified within this period then the goods will be deemed to have been delivered undamaged, without defect and in accordance with the dispatch.
Notwithstanding these contractual conditions, we are proud of the quality of our products and want you to be happy with the products you have purchased from us. In the event of dissatisfaction, please contact us and we will do all we can to put things right.
Shipping times may vary depending on the nature of the items and can take up to a week to leave our office for delivery.
We only deliver to the UK at the moment.

Customer Proofs
A proof will be provided by email for all personalised orders. All proofs need to be checked thoroughly. as we cannot be held responsible for errors found once a proof has been agreed.
We ask for a confirmation email before we print and dispatch your order. When viewing your proof, a PC/laptop should be used wherever possible, as proofs may not display correctly on a phone or tablet.
Colours can vary greatly from one monitor to another and so are not representative of the printed products.
All designs and proofs are owned by BellaQuinn Creations and cannot be reproduced any other company without our consent.

Events beyond our Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Merchant Policies